Shipping policy

Assisted Lifting is the trade name and customer-facing website of IMAG CORP, the legal entity that owns and operates this website and conducts business from 294 Lola Drive, Blairsville, GA 30512.

All shipping information pertains to the contiguous 48 states. Hawaii and Alaska customers need to call for shipping quotes.

Some products on this site ship free, while others require additional shipping charges. When shipping charges apply, they are clearly displayed on the product page before purchase, typically within the product options under labels such as "Shipping," "Shipping Options," or "Freight."

Vertical Wheelchair Lifts, Cargo Lifts, and Elevators are shipped to the freight terminal nearest your installation. We can provide special delivery assistance including trucks with lift gates, two drivers, and dollies at an additional charge. Vertical lifts weigh from 650 to 1200 pounds and require a loading dock or a forklift with extra wide forks. Elevator crates can be considerably larger and heavier. If you have a forklift or loading dock available, we ship to your loading dock at no additional charge. If your lift is picked up at a freight terminal, we load the lift onto your vehicle at no charge. We submit the delivery instructions to you for approval before we engage a shipment.

Vehicle wheelchair and scooter lifts usually take up to 5 business days for delivery for small tray or boom type lifts. Large trays, backpackers, and large outside lifts cannot be shipped by UPS and take approximately 8 business days for delivery.

Stair lifts are normally delivered in approximately 5 business days via UPS. Delivery is made to your home even if in-home installation is elected.

Dumbwaiters are always delivered under special arrangement depending upon the installation site and builder preference. We submit the delivery instructions to you for approval before we engage a shipment. The shipment will be strapped to a pallet and will weigh approximately 650 pounds with the longest piece being the track sections, usually 8-foot sections. Please call us for special delivery and shipping arrangements.

All Lift Products shall be subject to applicable state, local and city approval prior to installation and subject to inspection after installation. Determination of and adherence to these regulations is the responsibility of the buyer and/or contractor.